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V3D, provides softwares embedded in mobile handsets, proposing a set of solutions to automatically measure and analyse on real time the service quality perceived by customers. The service quality includes various topics : coverage, voice quality, roaming, WAP, TV live, customer service, billing, shops, etc. Quality Of Experience (QOE) - We track daily Experience of real customers by passive and transparent measurement on the mobile handsets :
Customer Knowledge Management (CKM) - We catch some customer knowledge with :
Quality Of Service (QOS) - We monitor mobile services quality mobiles by automatic testing on real devices connected to live networks :
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flyerV3d.pdf