V3D

V3D, provides softwares embedded in mobile handsets, proposing a set of solutions to automatically measure and analyse on real time the service quality perceived by customers. The service quality includes various topics : coverage, voice quality, roaming, WAP, TV live, customer service, billing, shops, etc.

Quality Of Experience (QOE) - We track daily Experience of real customers by passive and transparent measurement on the mobile handsets :

• quality of service really provided
• perception of the grade of service
• usage and behaviors.

Customer Knowledge Management (CKM) - We catch some customer knowledge with :

• on event survey, available on real time
• what you want to know from your customers
• what your customers want you to know

Quality Of Service (QOS) - We monitor mobile services quality mobiles by automatic testing on real devices connected to live networks :

• scenarios representing customer service execution
• SLAs monitoring and proactive alerts
• real time reports