Welcome to the world of:

Customer Experience Management (CEM) as part of Service Quality Management (SQM)

Take control of mobile network performance campaigns and services, measurements. EQual ONE for "Experienced Based Quality Monitoring”, is a powerful, flexible, scalable and source management tool that allows Telecom operators to:

Quickly deploy optimised network and services performance tests on any mobile Operating Systems on multi-RAB (Radio Access Bearer) including WiFi and LTE

Measure and analyse real-time end-user device KPIs to detect potential service degradations before any serious impact

Become aware of network coverage and services weaknesses perceived by real customers, KPI status and configured alarms according to severity

Ensure sustained quality of service (QoS) for voice, high speed internet and any 3G data services

Increase customer satisfaction and reduce customer churn through service differentiation

Reduce costs by focusing on services that are important to your customers

Proactive notification of service degradation to Customer Care, and reduced in-bound calls to call center

Ensure a great “first days” user experience (technology roll out, new sevices)

How it Works ?

Mobile devices are more and more powerful. Embedded in the device, EQual ONE transforms smartphones into individual smart data sensors, allowing you to de-centralise the calculations of key quality and performance indicators (KQI & KPI).

EQual ONE Device Quality Agent provisioned and installed Over The Air (OTA) on commercial smartphones calculates KPIs based on the subscriber location, network scenario and session criteria, all with very low impact on the smartphone battery life and performance.

EQual One Carrier grade server aggregates one or million of smartphones KPIs transferred via HTTP simultaneously. Dashboards and reports can be customized thanks to an easy-to-use back office tool, allowing to exactly know in real time, why, where and what is happening.

Main Features

• Support end-to-end business process measurement
• Support real-time geographic based service availability
• Multiple smart devices OS and multi-RAB compliancy
• Respond immediately to customer affecting service problems or failures
• Support correlated views of a customer’s service network

Here's the basic breakdown of our software suite.

AT A GLANCE

SOLUTION OVERVIEW

DASHBOARD ENGINE

CAMPAIGN MANAGER

With EQual ONE technology solutions, end-to end measurement of service quality takes on a new meaning.

V3D's Solutions contains a rich set of wireless key uses of EQualONE software suite, which include a variety of key network performance results insights.