Device Quality Agent

EQual ONE is a unique solution embedded on smartphones which extracts real life information at a real time pace directly from inside the device, allowing to analyse and anticipate device behaviour on your network.

EQual ONE DQA is available today, offering quality and value by supporting a wide range of Operating Systems such as:

• Apple iOS,
• Google Android,
• Nokia Symbian,
• RIM Blackberry,
• Windows Phone,
• and 3G & LTE USB dongle with Microsoft Windows (XP & 7).

Actually, it supports all major wireless technologies used worldwide including GSM, GPRS, EDGE, WCDMA, HSDPA, HSPA+, HSUPA and LTE, but also WiFi.

Deploy it smoothly with our Campaign Manager available with our Server suite.

Main Features available

• Real Life and real scenarios, real-time collection of network services performance KPIs directly of your hand
• Monitor data, voice, messaging and application call details
• Support all network wide range of wireless technologies
• Multi-platform supporting major mobile OS with the same Device Quality Agent (DQA) application available today
• Package is constantly updated and each DQA version includes new features and OS enhancements
• Work even when phone is on idle mode or on WiFi
• User friendly application allowing them to immediately run, understand and visualize performance tests
• Self configurable questionnaire

Benefits

• Provide real Customer Experience Monitoring and Management Analysis (CEM)
• Full agnostic solution (multi device and Operating System, independent from network and equipment vendors)
• Benchmark of services before and after upgrades
• Benchmark of networks upgrades and roll out like 3G or LTE
• Proven solution: value from 24 hours after OTA deployment
• Fully transparent option on End-User Terminal (smartphone) and network side
• Very Low impact on battery and resources of the smartphone
• Data sent via HTTP, SMS

EQual ONE can be used for many professional applications and is running on 3 operational modes listed as follows:

Mode		Definition	Description	Application	Trigger by
	SSM	Silent Script Monitoring	Active monitoring	This application is always running in background and monitors the customer experience. Thanks to EQual ONE server, the back office manager designs a stress test ready to be spread out. Elected agents are ready to provide related KPIs.	Back Office server
	OCM	On-Click Script Monitoring	Manual mode	The end user launches the service stress test himself provisioned by EQual ONE server. A user-friendly interface is provided with the OCM mode.	End user
	SLM	Silent Live Monitoring	Passive monitoring	This application is always running in background and monitors the customer experience.	End user

Device Quality Agent software version on OCM version

Apple iOS

Android

Windows Phone

Blackberry

Nokia Symbian

Complete features list

* device dependancy

With EQual ONE technology solutions, end-to end measurement of service quality takes on a new meaning.

Explore all of EQualONE