Quality of Service (QoS)
We monitor mobile services quality by automatic testing performed in « customer vision » on real commercial mobile handsets :
- scenarios representing customer service execution
- SLAs monitoring and proactive alerts
- real time reports
The service quality includes various topics :
- SMS
- MMS
- WAP
- VOICE quality and VOIP
- TV live, on demand video and multimedia
- Billing
- emails
- ....
