V3D

Corporate Customers are increasingly demanding and are more and more sophisticated in their SLA expectations. Moreover, IT executives have begun to demand from mobile operators that they prove they have met their SLA commitments.

Several methods already exist to measure Customer Experience : probes, robots, drive-tests … these are all estimates. User Experience from real customers with their own commercial handsets on « live » networks is now the only relevant standard for Quality of Service.

V3d has developed MySLA a mobile agent technology for Symbian, Blackberry, Windows Mobile and iPhone platforms to monitor transparently service’s KPIs & SLAs, in their truest form, during service execution on real customer devices. Strong evidences provided by MySLA with real-time and geo-localised KPIs can be used by Key Account Managers to monitor trends such as drops and throughputs, and take proactive actions if those trends approach the SLA limits.

Discover a new approach to mobile service level management with Customer Experience as unique reference. Come and see us on the French Pavilion at the next Barcelona Mobile World Congress to learn how V3D can help you to attract more VIPs, increase top-value customer satisfaction and retention while lowering your operating budgets.