V3D

If only you knew what your customers know about your network, about your services, about your customer care, about your retail shops, about your ads … about what they like, about what they don’t like, about what they would like...

There are millions of customers interacting every day with your brand at every touchpoint. Each interaction, each single experience is an opportunity for your customers to form opinions on how your company is answering their needs and is providing them satisfaction … but often these opinions are unexpressed or go unnoticed!

Now, imagine that your company is able to capitalize on collective knowledge of one million customers, to get insights into your business, to deliver innovations in services, to provide better offers and to close the customer experience gaps. Can you afford to miss this opportunity ?

This is exactly where V3d’s Rainbow can help. V3d’s Rainbow is an intelligent mobile agent technology for gathering customer knowledge. Experiences and opinions are collected during customers’ daily lives, just after an interaction with a touchpoint, directly on their handsets. Customer opinion data linked with service-relevant KPIs, behavioral patterns, and geo-localized service utilization are available in real-time.

With Rainbow, it’s simply a case of “If you don’t know, just ask your customers … and let them tell you”.

Come and see us on the French Pavilion at the next Barcelona Mobile World Congress to discover how V3D can help you to leverage the collective intelligence of your customers to get insight into your business.