Solutions

Gestion de tournées

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EQual - Gestion des tournées et géolocalisation des équipes

Comment optimiser les tournées de vos équipes
Localiser vos équipes instantanément sans appels.
Gérer les plannings de rendez-vous et les diffuser.
Intégré avec votre système d'information ou application métier
Augmentez le nombre de clients visités.
Économisez en temps de gestion, coûts d'appels.
Optimisez les déplacements et économisez les frais.

EQual, la solution de communication en temps réel entre terminaux mobiles et votre système central

Synchronisation des plannings et communication instantanée avec vos équipes,
Géolocalisation de la position des équipes et des adresses clients,
Visualisation et suivi de l'avancement sur un portail centralisé,
Adaptation instantanée des rendez-vous et optimisation des parcours,
Interconnexion avec votre système d'information.

Quality of services through automatic tests performed in «customer vision»

We monitor mobile services quality by automatic testing performed in « customer vision » on real commercial mobile handsets :

scenarios representing customer service execution
SLAs monitoring and proactive alerts
real time reports

The service quality includes various topics :

SMS
MMS
WAP
VOICE quality and VOIP
TV live, on demand video and multimedia
Billing
emails
....

Mobile SLAs for VIPs & Corporate Market

V3D Corporate Customers are increasingly demanding and are more and more sophisticated in their SLA expectations. Moreover, IT executives have begun to demand from mobile operators that they prove they have met their SLA commitments.

Several methods already exist to measure Customer Experience : probes, robots, drive-tests … these are all estimates. User Experience from real customers with their own commercial handsets on « live » networks is now the only relevant standard for Quality of Service.

V3d has developed MySLA a mobile agent technology for Symbian, Blackberry, Windows Mobile and iPhone platforms to monitor transparently service’s KPIs & SLAs, in their truest form, during service execution on real customer devices. Strong evidences provided by MySLA with real-time and geo-localised KPIs can be used by Key Account Managers to monitor trends such as drops and throughputs, and take proactive actions if those trends approach the SLA limits.

Discover a new approach to mobile service level management with Customer Experience as unique reference. Come and see us on the French Pavilion at the next Barcelona Mobile World Congress to learn how V3D can help you to attract more VIPs, increase top-value customer satisfaction and retention while lowering your operating budgets.

If only you knew what your customers know…

V3D If only you knew what your customers know about your network, about your services, about your customer care, about your retail shops, about your ads … about what they like, about what they don’t like, about what they would like...

There are millions of customers interacting every day with your brand at every touchpoint. Each interaction, each single experience is an opportunity for your customers to form opinions on how your company is answering their needs and is providing them satisfaction … but often these opinions are unexpressed or go unnoticed!

Now, imagine that your company is able to capitalize on collective knowledge of one million customers, to get insights into your business, to deliver innovations in services, to provide better offers and to close the customer experience gaps. Can you afford to miss this opportunity ?

This is exactly where V3d’s Rainbow can help. V3d’s Rainbow is an intelligent mobile agent technology for gathering customer knowledge. Experiences and opinions are collected during customers’ daily lives, just after an interaction with a touchpoint, directly on their handsets. Customer opinion data linked with service-relevant KPIs, behavioral patterns, and geo-localized service utilization are available in real-time.

With Rainbow, it’s simply a case of “If you don’t know, just ask your customers … and let them tell you”.

Come and see us on the French Pavilion at the next Barcelona Mobile World Congress to discover how V3D can help you to leverage the collective intelligence of your customers to get insight into your business.