optimize the network and quality
Your Quality of Service indicators might seem good, but your customers keep complaining about poor data coverage compared to competition, call failures, dropped calls or slow data throughputs. You need both technical and comprehensive information on the sets of your subscribers, which will allow you to:
Run investigations and campaigns and analyse data performance map.
Locate congestion at specific locations by running automated tests at different times.
Analyze layering strategies and verify technology handovers.
Optimize drive tests to focus only the problem areas.
Increasing value through performance
The network performance is definitively strategic for mobile operators in their effort to strengthen customer loyalty. When you improve customer satisfaction through network performance, the perceived value for money also improves. It therefore becomes crucial to Mobile Operators to understand how their subscribers perceive the network performance and quality.
Featured Use Case
Adapting the behaviour of the mobile agent to be active only in pre-defined locations allows mobile operator to monitor precise areas such as boroughs or cities without negatively impacting the user device battery when they are outside these locations.
EQual One allows mobile operators to create locations where the agents are active and can adapt the behaviour of their agents depending on their location.