Protect end users
regulate the telecom market
The missions and responsibilities of a Telecom Regulator may differ from one country to another. But their main duties remain to promote and regulate the use of telecommunications services, protect the end users and ensure compliance of the licence terms.
Benchmark the operators
Benchmarking the operators is one of the main mission of the Telecom Regulator. They need to be able to
Check if the promoted quality is really delivered to the subscribers,
Provide MNO ranking for customers,
Check if the legal SLA for license attribution is respected.
Guarantee the Customer Experience
Telecom Regulators need to understand how customers perceive the mobile network performance and quality. To get as close possible to the actual customer experience, they must collect KPIs directly from all the different smartphones and tablets in use on the market, thereby obtaining a real-time vision of the mobile service quality and the customer experience, as perceived by the customers of the various mobile providers. These tests need be replicated consistenly over time, technologies and space, to increase the accuracy and relevance of the results.