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Research
Weʼre not the only ones talking about improving the mobile voice and data services. Get the latest research and studies related to mobile network service quality
2011
Quality of Experience is Key
September 2011
Consumer research launched today by YouGov & Acision
« Mobile operators have an opportunity to improve customer satisfaction, reduce churn and drive new revenue streams by competing on service Quality of Experience (QoE). »
Source: http://tinyurl.com/64623ec
2010
Monetizing mobile Bandwidth
June 2010
Accenture wrote in Outlook point of view
« An especially innovative aspect of advanced service monitoring capabilities is a mobile device quality agent. Imagine software, installed on customersʼ mobile phones, that effectively turns thousands of mobile devices into stations capable of monitoring service performance cost-effectively. The software on customersʼ mobile phones and quality, raise alarms if service quality falls below a pre-set threshold and also collect data that can be analysed to uncover root-cause problems »
Source: http://tinyurl.com/3mc3mc9
