Why gathering the QoE KPI’s from subscriber’s devices?
Service Performance does not end at base stations or other radio equipments
Network Equipment based QoE Monitoring is not providing an end-to-end view of the network performance. Devices, OS, but also geographical parameters strongly influence the perceived service performance.
Device based KPIs offer many cost saving opportunities
Traditional solutions are expensive and the data may not be available in real time to the relevant departments. By using device-based KPI’s, traditional methods can be optimized, problems identified before subscriber complaints and customer care call times shortened.
Put the focus on the end user
Device-based network monitoring is inline with the market trend towards subscriber-centric mobile operators. This approach is not only limited to offering a view of the network from the subscriber’s point of view: Customers can become active contributors by reporting problems and therefore participate in network improvements.
Act where it truly matters to the subscribers
No more lucky guess! Collecting QoE data directly from mobile devices allows the prioritization of network improvements and optimization in areas where it truly matters to the subscribers.
Key information is only available on the mobile device
Many KPIs related to the end user’s perception of quality can only be measured and collected directly from the mobile device.
Mobile SDK App
Easily integrate all of the functionalities of our technology into existing applications or create a custom User Interface on top of the EQual One features.
Smoothen your agent deployments thanks to our store-ready SDK. Main features of our SDK include:
Silent Monitoring: QoE focused monitoring of coverage, network status and radio conditions with GPS positioning.
Active tests: run speed, Web or Video Streaming tests in your application.
Results: access the data collected on the customer device to create live dashboards.
A unique SIM/App solution to capture 100% of the customer Experience.
Smart Monitoring combine Customer Experience and troubleshooting in a single solution. The SIM based applet enables a root cause analysis, compliant with all devices (incl. smartphones, features phones and “M2M”) and EQual One application that enriches valuable information regarding usage, location and the device itself.
EQual One gives mobile operators the opportunity to monitor the real network Quality of Experience (QoE) straight from the subscriber’s perspective. The solution combines a mobile application – Device Quality Agents (DQA) and a powerful server – interacting together over-the-air. The DQA is deployed on commercial devices and available for most popular OS.
The mobile app monitors the user activity on the device, such as browsing the web, using an application, watching a video or making a call, and collects all relevant data related to the network performance and customer experience. After the session has finished, the data is transferred to the server for further computing, aggregation and real-time display.
INTEGRATE THE OVERALL EQUAL ONE CAPACITY INTO YOUR OWN BRANDED APPS.
Thanks to EQual One, enrich SIM KPIs with device location:
- Coverage monitoring
- Calls Monitoring
- Neighbouring Cell ID
- Dropped Calls root cause
- Available for features phones
- Embedded in the SIM at launch
- Transparent from subscriber perspective.