EQual One

GET A 360° VISION OF MOBILE SERVICE QoE

Device Monitoring

With the EQual One mobile app, monitor the real Quality of Experience as seen from the customer’s perspective.

 

Background monitoring – QoE focused monitoring of network coverage, voice calls, data performance and radio conditions with accurate GPS location.

 

Active tests – Run speed tests, web and video streaming tests in the application.

 

Automatic background tests – Automatically start remotely configured scripts of tests in the background, in a specific area or for a given period of time.

 

Mobile SDK – Robust, standalone and ready for mass deployment, integrate the EQual One SDK in your mobile apps.

Global Analytics

The Data Analytics Manager is a powerful tool, giving you access to realtime data visualisation of the EQual One mobile app measurements.

 

Reporting – Build reports based on measurements from all the deployed mobile agents or focus on a single customer.

 

Investigation – Drill down in the measurements to identify areas of weaknesses or investigate customer complaints.

 

BI Integration – Push measurements to 3rd party BI systems for further integration in existing workflows.

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Challenges

NETWORK COVERAGE

Discover innacuracy in theoretical coverage from network planning, get alerted using geolocated measurements in real time, run fast and cost efficient monitoring campaigns.

PERFORMANCE

Understanding of how main performance indicators evolve over time, from everywhere (indoor/outdoor) , from every devices and in real time.

COMPLAINTS MANAGEMENT

Getting reliable and real time metrics from customers that allow for a faster investigation of their issues, using self-diagnostics and automatic scripted tests directly on their mobile.

EQual One brings an answer to multiple use cases in a scalable, mature and business-proven CEM solution.

Analytics Modules

  • ONE TREND

    Offers dashboards of pre-calculated reports based on the agents measurements.

  • ONE NETWORK

    Reporting module that provides statistical reports and investigation tools.

  • ONE CUSTOMER

    Customer centric module for dedicated customer care and complaints management.

Data Analytics Manager

The Data Analytics Manager allows you to remotely and seamlessly manage all types of quality agents, from EQual One mobile agents (standalone apps or embedded SDK’s) to mScore sessions, including SIM applets, routers or IoT devices. Choose in real time the KPI’s measured by the agents, activate the data collection on selected agents, all of this without going through app updates in the stores.

Mobile SDK

Already have a mobile app widely deployed in the stores? Use the EQual One mobile SDK to benefit from all of our agent functionalities right inside your app.

 

The SDK will run in the background on data enabled devices and gather information on the data, voice and coverage experience of the user.

 

Get thousands of agents deployed in a few minutes with our store-ready SDK available for Android and iOS.