EQual One

GET A 360° VISION OF MOBILE SERVICE QoE

Customer Experience

With the EQual One mobile app, monitor the real Quality of Experience as seen from the customer’s perspective.

 

Silent monitoring – QoE focused monitoring of network coverage, voice calls, data performance and radio conditions with accurate GPS location.

 

Active tests – Run speedtests, web and video streaming tests in the application.

 

Automatic background tests – Automatically start series of tests in the background, in a specific area or for a given period of time.

Global Analytics

The EQual One portal is a powerful reporting and management tool, giving you access to realtime data visualisation of the EQual One mobile app measurements and remote control of the agents.

 

Reporting – Build reports based on measurements from all the deployed mobile agents.

 

Investigation – Drill down in the measurements to identify areas of weaknesses or investigate customer complaints.

 

Remote Management – Choose in realtime the KPI’s measured by the agents, activate data collection on selected agents.

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Customer Experience Challenges

NETWORK COVERAGE

Innacuracy in theoretical coverage from network planning, difficulties to geo-target in real time network issues, cost of investigation tools such as drive tests.

BENCHMARKING

Deep understanding of how trends of main performance indicators compare to the competition is a driving factor for customer acquisition and retention.

COMPLAINTS MANAGEMENT

Customers look forward to solutions allowing self-diagnostics directly on their mobile and expect operators to analyse their problems and locate them using GPS.

EQual One brings an answer to multiple use cases in a scalable, mature and business-proven CEM solution.

EQual One Modules

  • ONE TREND

    Offers dashboards of pre-calculated reports based on the agents measurements.

  • ONE NETWORK

    Reporting module that provides statistical reports and investigation tools.

  • ONE CUSTOMER

    Customer centric module for dedicated customer care and complaints management.

Remote Management

The One Admin module allows you to remotely pilot the monitoring agents and choose which services to enable per users or groups of users. It features:

  • Remote agent control: realtime selection of KPI’s, services and agent modes (background monitoring, automatic tests…)
  • Licences: activate or deactivate data collection on selected subscribers
  • Automatic background tests: create scripts of tests that are automatically played
  • Transitions: automatically transition between monitoring scenarios, activate agents in a specific area, for a specific duration…

Mobile SDK

Already have a mobile app widely deployed in the stores? Use the EQual One mobile SDK to benefit from all of our agent functionalities right inside your app.

 

The SDK will run in the background on data enabled devices and gather information on the data, voice and coverage experience of the user.

 

Get thousands of agents deployed in a few minutes with our store-ready SDK available for Android and iOS.